Why didn't I get my payout last month for the products I sold?

Modified on Thu, 6 Jun at 4:25 PM

There could be several reasons why you didn't receive your payout for the products you sold on Simply Cue. Here are some possible explanations:


  • Minimum Threshold: Your earnings may not have reached the minimum payout threshold required by Simply Cue. Check if your balance exceeded the minimum amount needed for a payout.
  • Payment Schedule: Simply Cue has a specific payment schedule, and payouts are processed at regular intervals, as of now monthly. If your sales were not included in the payout cycle for a specific period, you may receive them in the next payout cycle.
  • Payment Method: Ensure that your payment details, such as your bank account or UPI information, are correctly set up in your Simply Cue account. If there are any issues with your payment method, it could delay your payout.
  • Account Review: If your account is under review or there are compliance issues, Simply may withhold payouts until the review is complete or the issues are resolved.
  • Payment Hold: In some cases, Simply may hold payouts for a certain period as part of their security measures or to verify the legitimacy of sales transactions.
  • Withdrawal Initiation: Remember that creators need to manually initiate the withdrawal process for the available balance from their payout section. If you haven't done so, this could be the reason for not receiving your payout.

To determine the specific reason for not receiving your payout, you may need to review your Simply account settings, transaction history, and any communications from Simply regarding your account status or payouts. If you're unable to identify the issue, consider reaching out to Simply Cue's customer support for assistance.


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